Bella Mente — Care with kindness

IHS Service Documentation & Notes

Required after every Intensive Service shift — filed in the client’s official service record

Complete and submit after every Intensive Service shift. Your note becomes part of the client's official service recipient record as a daily log / progress note (Minn. Stat. §245D.095, subd. 3(b)(11)) and is how Bella Mente documents progress toward the outcomes in the client's support plan addendum (Minn. Stat. §245D.071, subds. 4–5). Notes may be reviewed by DHS licensors, case managers, and the client or their legal representative — write accordingly.

1. Client & Service

Service provided during this shift * — these services require goals and outcomes to be worked on and documented. If you don't see your service, contact your supervisor.

2. Staff & Shift

3. Progress Notes

What a complete note contains (SMART documentation):
Specific — name the support plan goal worked on and what you and the client actually did.
Measurable — record observable progress, data, or milestones (245D requires measurable, observable criteria — §245D.071, subd. 4(b)(2)).
Achievable — note supports or methods used and how the client responded.
Relevant — tie the activity to the client's support plan outcomes and priorities.
Time-bound — reference timelines, target dates, or progress markers.

Do: write in first person, objective and factual; include the client's participation and response; note barriers and the plan for the next visit.
Don't: include other clients' names or identifying details, opinions about family members, or diagnoses you have not been told.
Staff signature * — by signing you certify this documentation is accurate and complete.